Return Policy

At Alloria Hardware, we take pride in the quality and craftsmanship of our products. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

• Items must be unused, uninstalled, and in original condition
• Items must be returned in their original packaging

Please contact us (support@alloriahardware.com)  before sending any items back to receive return instructions. Unauthorized returns may not be accepted.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

• Custom or special-order items
• Items marked as final sale
• Products that have been installed, altered, or show signs of use

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original method of payment
• Original shipping costs are non-refundable
• Refunds are processed once the return has been inspected and approved

Please note that processing times may vary depending on your payment provider.

 Return Shipping

• Customers may be responsible for return shipping costs, depending on the reason for return
• Shipping fees are non-refundable
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

If an item arrives damaged or defective, please contact us within 48 hours of delivery, and we will work with you to resolve the issue promptly.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item, please place a new order and return the original item in accordance with our return policy.